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Damaged Merchandise

Should you receive a defective model, please contact our office at (03) 9650 0737 or info@hobbynuts.com.au, within 7 days for a return authorization. At that time a replacement will also be sent. You will be charged for replacement until the defective model is returned. Once the defective model is received we will issue a full refund which will be credited back to the original form of payment.

Standard Returns

If for any reason you are not satisfied with your purchase, you must return it within 14 days for credit, exchange or refund. Models should be in their original packaging and condition. This does not require a return authorization, however please make sure you include paperwork in the box indicating your instructions. You must pay the shipping for your return/exchange. Once the package is returned we will issue a refund which will be credited back to the original form of payment. Refund will be for product only. Original shipping and return shipping not refundable. Please allow up to 10 business days to process your credit.

Please send all Returns for credit or exchange to:​​​​​​

Shop NCG/11 · The Arcade, Docklands VIC 3008

Questions and Changes to Orders

All inquiries and changes to your order should be brought to the attention of our Customer Service Department. 

Hours of Operation: 

Monday - Friday 9 am - 5Pm (AEDT)

Saturday & Sunday 10 am - 4 pm

Tel: (03) 9650 0737

Shipping Information

We offer reliable shipping across Australia and internationally. Orders are processed within 1-2 business days. Shipping times may vary depending on your location.

In-Store Pickup Available!

Shop online and pick up your order at our store for added convenience! Simply select the “In-Store Pickup” option at checkout, and we’ll prepare your order for collection. Once your order is ready, we’ll notify you via email or phone.

📍 Pickup Location:

Shop NCG/11 · The Arcade, Docklands VIC 3008

✅ No shipping fees

✅ Fast and convenient

✅ Pick up at your convenience

Please bring your order confirmation when collecting your items. If you have any questions, feel free to contact us!

Domestic Shipping (Australia)

Delivery times typically range from 3-7 business days, depending on your location.

Shipping charges are based on order value. Refer to the details below to see the shipping charges for your items. All charges are listed in AUD and apply to domestic shipments within Australia.

- Enjoy FREE shipping on orders over $250!

- Orders under $20 – Shipping fee: $16.95

- Orders between $20 and $99.99 – Shipping fee: $14.95

- Orders between $100 and $249.99 – Shipping fee: $12.95

International Shipping

We ship to most countries worldwide. International shipping times vary based on destination and carrier.

Shipping costs are calculated at checkout based on the size and weight of your order. We are not responsible for any customs fees or import duties that may apply to international orders.

Tracking information will be provided once your order is dispatched.

For any shipping-related questions, please contact us at info@hobbynuts.com.au